Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the digital marketing services provided by Global Marketing Zone (“GMZ,” “we,” “us”). By engaging us, signing a scope of work, or otherwise instructing us to begin work, you (“Client,” “you”) accept these Terms in full. If you do not agree with any part, please do not engage our services.

These Terms form the baseline of every engagement; any specific scope, fees, or deliverables are set out in a separate signed agreement or statement of work (“SOW”). Where the SOW explicitly overrides a clause here, the SOW prevails.

2. Description of Services

GMZ provides digital marketing services including but not limited to: brand strategy and identity, website design and development, search engine optimization (SEO), pay-per-click advertising (PPC), social media marketing, content creation, email marketing, marketing analytics and reporting, marketing automation, and growth consulting. The specific services for your engagement are defined in your SOW.

3. Client Responsibilities

To enable us to deliver services effectively, you agree to:

• Provide accurate, complete, and timely information about your business, products, and target audience.
• Provide feedback and approvals within agreed timelines; delays in feedback may shift delivery dates proportionally.
• Grant authorized access to your platforms (CMS, Google Ads, Meta Ads, Google Analytics, Search Console, etc.) through secure, role-based access. You remain responsible for revoking access when the engagement ends.
• Ensure that any content, brand assets, or materials you provide do not infringe on third-party intellectual property rights.
• Comply with the platform terms of any third-party tools we operate on your behalf (Google, Meta, email platforms, etc.).

4. Our Responsibilities

We agree to:

• Deliver services with reasonable skill, care, and diligence consistent with industry standards.
• Maintain the confidentiality of your business information (see Confidentiality).
• Assign qualified personnel to your engagement and notify you of any material changes.
• Provide transparent reporting on work performed and results achieved, at intervals agreed in your SOW.
• Comply with applicable Indian laws, including the DPDP Act, when handling your data.

5. Engagements & Fees

• Retainer engagements — fees are billed monthly in advance, due within 15 days of invoice. Retainer scope is defined in the SOW; out-of-scope work is billed separately.
• Project-based engagements — fees are billed as per the milestone schedule in the SOW, due within 15 days of each invoice.
• Late payment — invoices unpaid after 30 days may attract interest at 1.5% per month or the maximum rate permitted by law, and we may pause services until payment is received.
• Third-party costs — ad spend, domain registrations, hosting, stock photos, and similar third-party costs are billed at cost (with original invoices provided) and are not included in our fees unless explicitly stated.
• All fees are exclusive of applicable taxes (including GST), which will be added to invoices as required.

6. Intellectual Property

• Our methodologies and tools — we retain ownership of our proprietary methodologies, frameworks, templates, internal tools, and any pre-existing IP we bring to the engagement.
• Deliverables — subject to full payment of all fees due, you own the final deliverables created specifically for your engagement (e.g., final website code, final creative assets, final content). Until full payment, we retain a lien on all deliverables.
• Portfolio rights — unless restricted by a signed Non-Disclosure Agreement, we may reference the engagement and showcase non-confidential deliverables in our portfolio, case studies, and marketing materials.
• Third-party IP — where we use third-party licensed assets (stock images, fonts, plugins), those remain subject to their respective licenses and we will pass through the relevant terms to you.

7. Confidentiality

Both parties agree to keep confidential any non-public information received from the other party, including business strategies, financial information, customer data, and trade secrets. This obligation survives termination of the engagement and continues for 3 years thereafter. Confidential information may be disclosed only to employees, contractors, or advisors who need it to perform the engagement, and who are bound by equivalent confidentiality obligations.

8. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or related to the engagement, whether in contract, tort, or otherwise, is capped at the fees you paid us in the 3 months immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. We are not liable for issues caused by third-party platforms (Google, Meta, your CMS, hosting provider, etc.).

9. Termination

• Either party may terminate the engagement by giving 30 days' written notice. Project-based engagements may be terminated at any milestone boundary (see Refund & Cancellation Policy).
• On termination, you pay for all work performed up to the termination date, including work in progress.
• We may terminate immediately for material breach (including non-payment beyond 45 days or violation of confidentiality) if not cured within 15 days of written notice.
• Termination does not affect any rights or obligations accrued before termination.

10. Indemnity

You agree to indemnify and hold us harmless from claims, damages, and expenses arising from: (a) the content or materials you provide to us; (b) your breach of these Terms or your SOW; (c) your infringement of third-party IP rights; or (d) claims related to your products or services. We agree to indemnify you for claims arising from our gross negligence or willful misconduct in delivering the services.

11. Governing Law & Jurisdiction

These Terms and any engagement are governed by the laws of India. The courts of Hyderabad, Telangana have exclusive jurisdiction over any disputes arising out of or related to these Terms.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to active clients by email at least 30 days before taking effect. Continued engagement after the effective date constitutes acceptance of the updated Terms.

13. Contact Us

For questions about these Terms, contact us: